Customer satisfaction done right – GoPro

Hi guys, today I wanna share a little customer satisfaction story with you.

As some of you might remember, my first post in this blog was about GoPro and their entry-level HERO camera, that I bought back in the beginning of 2015. It was a nice camera, it went through a lot with me, but last month it broke. I was on a ski trip in the French Alps and decided to mount the camera on the tip of my right ski, so that it’d capture myself for a change. Sadly, it went wrong and the mounting thingies on the bottom of the camera housing broke off. If you are familiar with the model I am talking about, it looks like this and the camera cannot be taken out of the housing. Continue reading...